Question 1

What is the minimum age to book a room?

Accepted Answer

Guests must be at least 21 years old and present a valid government-issued photo ID at check-in.

Question 2

Do I need a credit card to book a room?

Accepted Answer

Yes, you need a valid credit card to guarantee your reservation and for an incidental hold at check-in.

Question 3

What time is check-in and check-out?

Accepted Answer

Check-in is at 3:00 PM, and check-out is at 11:00 AM. Early check-in or late check-out may be available upon request (fees may apply).

Question 4

What if I need multiple rooms?

Accepted Answer

Bookings of 10+ rooms are considered group bookings and require a separate contract with specific payment and cancellation terms. Please contact our sales team for details.

Question 5

When will I be charged for my stay?

Accepted Answer

Flexible reservations are charged at check-in or check-out, depending on the rate type. Non-refundable bookings are charged in full at the time of booking.

Question 6

What taxes and fees should I expect?

Accepted Answer

Room rates are subject to a nightly 12.2% city and state tax. At check-in, a $250 hold is placed on your card for potential incidentals. This hold is not a charge and will be released 3–10 business days after check-out.

Question 7

What payment methods can I use?

Accepted Answer

You can use Visa, Mastercard, American Express, Discover, debit cards, and cash. A valid credit card is needed for the incidental hold.

Question 8

How many guests can stay in one room?

Accepted Answer

The maximum number of guests per room is specified at booking. Exceeding this limit violates fire code and hotel policy.

Question 9

Are there extra charges for additional guests?

Accepted Answer

Yes. An additional $10 per adult, per night applies beyond double occupancy. Children under 12 stay free when using existing bedding with a parent or guardian. Extra bedding may be available for a fee.

Question 10

Is smoking allowed in rooms?

Accepted Answer

No. Thunderbird Lodge is 100% Smoke and Drug free. All guest rooms are non-smoking. Smoking, Vaping or use of Marijuana in the rooms is prohibited. A $250 cleaning fee applies for violations.

Question 11

Do you offer parking?

Accepted Answer

Yes. Parking is available for registered guests only, on a first-come, first-served basis. Should you be traveling in an extra-large vehicle or towing a trailer or boat, please contact the hotel to ensure appropriate parking is available and to make arrangements.

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