Frequently Asked Questions

Guests must be at least 21 years old and present a valid government-issued photo ID at check-in.

Yes, you need a valid credit card to guarantee your reservation and for an incidental hold at check-in.

Check-in is at 3:00 PM, and check-out is at 11:00 AM. Early check-in or late check-out may be available upon request (fees may apply).

Bookings of 10+ rooms are considered group bookings and require a separate contract with specific payment and cancellation terms. Please contact our sales team for details.

Flexible reservations are charged at check-in or check-out, depending on the rate type. Non-refundable bookings are charged in full at the time of booking.

Room rates are subject to a nightly 12.2% city and state tax. At check-in, a $250 hold is placed on your card for potential incidentals. This hold is not a charge and will be released 3–10 business days after check-out.

You can use Visa, Mastercard, American Express, Discover, debit cards, and cash. A valid credit card is needed for the incidental hold.

The maximum number of guests per room is specified at booking. Exceeding this limit violates fire code and hotel policy.

Yes. An additional $10 per adult, per night applies beyond double occupancy. Children under 12 stay free when using existing bedding with a parent or guardian. Extra bedding may be available for a fee.

No. Thunderbird Lodge is 100% Smoke and Drug free. All guest rooms are non-smoking. Smoking, Vaping or use of Marijuana in the rooms is prohibited. A $250 cleaning fee applies for violations.

Yes. Parking is available for registered guests only, on a first-come, first-served basis. Should you be traveling in an extra-large vehicle or towing a trailer or boat, please contact the hotel to ensure appropriate parking is available and to make arrangements.